Reference

How We Protect Your Account Information

We collect only what's needed to run your account — your bKash, Nagad or Rocket details, login activity and support messages — and nothing beyond that.

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1777bte How We Protect Your Account Information
REACH US

Contact Paths For Privacy Questions

If something about your account data feels unclear, you don't need to dig through a document — just reach the right desk. We keep a few direct paths open so a question about your bKash, Nagad or Rocket transaction history, or a request to check what we hold, gets to a person who can actually look at your account record.

Team online

Live Chat

Open live chat from your account dashboard to ask about data we hold on your bKash, Nagad or Rocket transactions — an agent can walk you through your specific record.

Email Support

Send a written request if you want a copy of your account data or need a wallet-linked transaction history clarified before raising a dispute.

Account Help Desk

Use the help desk inside your account settings to update the mobile number linked to your wallet or flag a login you don't recognize.

DATA HANDLING

How Your Account Data Stays Guarded

Keeping your wallet and login details safe isn't a side note for us — it shapes how the account system is built. From what we store about a bKash payment to how a session cookie behaves on your phone, each piece is scoped to a specific purpose, checked on login, and cleared once it's no longer needed for support or dispute handling.

Payment Data Scope

We only store the wallet reference and transaction ID from your bKash, Nagad or Rocket payment — not your wallet PIN or password, which stays with your mobile provider.

Cookies On Site

Cookies keep your session active while you move between the lobby, sportsbook and account pages; you can clear them anytime through your browser settings without losing your account.

Login Security Checks

Every login is checked against your device history, and an unfamiliar device may trigger an extra verification step tied to your registered mobile number.

Data Retention & Contact

We keep account and payment records only as long as needed for support or dispute resolution, and you can ask us to look at or remove data through support.

Common Privacy Policy Questions

Here are the questions we hear most often about account data, wallet details and how requests get handled — set out plainly so you know what to expect before you ask.

We collect your registration details, the mobile number linked to bKash, Nagad or Rocket, and transaction history needed to process deposits and withdrawals on your account.

We only pass wallet references to the payment provider's own verification system to confirm a deposit or withdrawal; we don't sell wallet data to outside marketers.

You can raise a deletion or access request through support, and whether it's granted depends on your local law and any records we must keep for dispute resolution.

Login attempts are checked against your device history, and unusual activity on your wallet-linked account can trigger an extra verification step before access is allowed.

Cookies keep your session running between the lobby and your account pages; you can clear or block them through your browser without affecting your ability to log in.

Reach our support team through live chat or email listed in your account settings, and mention whether the query is about payment data, login records or a deletion request.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.